Legal
Privacy Policy
Last updated October 2026
Barrie Plastic Surgery ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for personal health information, Ontario's Personal Health Information Protection Act (PHIPA).
Information We Collect
Depending on how you interact with us, we may collect:
- Contact details such as your name, email address, and phone number.
- Appointment and booking information you provide when you request a consultation or treatment.
- Health and treatment information you share so we can plan and deliver care safely.
- Payment information, which is processed by our third-party payment and financing providers.
- Website usage data, such as pages visited and general analytics, collected through cookies and similar technologies.
How We Use Your Information
- To book appointments and provide the treatments and services you request.
- To respond to your inquiries and send information you have asked for.
- To maintain accurate clinical and account records.
- To improve our services and your experience on our website.
- To meet our legal, regulatory, and professional obligations.
Consent
By providing your information and using our services, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time, subject to legal and clinical record-keeping requirements, by contacting us using the details below.
How We Share Information
We do not sell your personal information. We share it only with trusted service providers who help us operate, such as our booking platform, payment and financing providers, and email or analytics services, and only as needed to provide our services. These providers are required to protect your information. We may also disclose information where required or permitted by law. Personal health information is handled in accordance with PHIPA.
Information you submit through this website, and records of the pages you visit on it, may be stored and processed by our service providers in the United States, where it may be accessible to authorities under United States law.
Text Messages (SMS)
Barrie Plastic Surgery may send you text messages if you provide your mobile number. We use texts to confirm and remind you of appointments, to share changes to your bookings, and to follow up after your visit. We may also send you occasional marketing texts about our news, offers, or events if you have clearly agreed to receive marketing by text.
We manage your text message information in line with Canadian laws, including CASL and PIPEDA, and health information rules under PHIPA. We do not put detailed health information in text messages, and we ask that you do not send detailed health information to us by text. Text messages may travel through third party service providers, but they must protect your information and use it only to provide text services to our clinic.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can stop receiving texts from us at any time by replying STOP to any message. You can also contact us at 705.737.9235 or consults@barrieplasticsurgery.com if you have questions about how we collect, use, or store your mobile number for text messages.
Cookies and Analytics
Our website uses cookies and similar technologies to understand how the site is used and to improve your experience. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.
Retention and Security
We keep personal information only as long as necessary to provide our services and to meet legal and professional record-keeping requirements, after which it is securely destroyed or de-identified. We use reasonable physical, technical, and administrative safeguards to protect your information against unauthorized access, use, or disclosure.
Your Rights
You have the right to access and request corrections to the personal information we hold about you, subject to applicable law. To make a request or ask a question about your privacy, please contact us.
Contact Us
Barrie Plastic Surgery
24-222 Mapleview Dr W, Barrie, ON L4N 9E7
Phone: 705.737.9235
Email: consults@barrieplasticsurgery.com